You can ask us to delete your SuperDelivery account, or just the personal details we hold, at any time. You do not need the app installed to ask, and there is no charge.
Send us a message from the email address or phone number on your account, saying whether you want your whole account deleted or only your personal details removed. We reply to confirm before anything is deleted.
We aim to complete a request within 30 days of confirming who you are.
Your name, phone number and email address are erased from our records and from the delivery entries they appear on. Deliveries stay on file as anonymous entries, because they are the business's own record of work done and money taken.
Your account is closed and you can no longer sign in. We erase your name, phone number, email address, home address, date of birth, ID and licence numbers, vehicle details and your recorded locations.
Your business is deactivated, your ordering link stops working, and the contact details we hold for you are erased.
Some records cannot be deleted on request, because we are required to keep them or need them to run the business honestly:
Tell us before we carry out the request and we will stop. Once it is done it cannot be undone — deleted data is gone, and a closed account has to be created again from scratch.